HOFFMAN INTERNATIONAL
A Conversation Before Munich
mosAIc™ — a Neutral Ground experience
A Conversation Made For You
This is not a survey. It's a 30-minute guided conversation that is private, confidential, and designed to help you think out loud before Munich.
A Word From The mosAIc Team
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The mosAIc Process™
What This Is
This is a chance for the six of you to share your perspectives on Hoffman International's future, and align on what you most need to learn from the wider director group before Munich.
You'll have a short voice conversation with our AI mosAIc facilitator (yes, you're talking to an AI – it's a little strange at first, and then it isn't). A human team will listen to every response and synthesize what we hear: where you're aligned, where you differ, and what questions matter most to bring to the wider group.
That synthesis comes back to you. You shape what comes next.
What This Is Not
Not a test. Not a survey. Not a performance review. There are no right answers. No one is grading you. Your name will never be attached to what you share. Say what you actually think.
What To Expect
Plan to call for 15 to 30 minutes. Do it in one sitting, in a quiet place where you can speak freely. You'll be speaking with an AI facilitator (it can feel a little weird the first time you do it!). It will ask you questions, listen to your responses, and follow up. You can join from your phone or your computer. Headphones help.
Your Privacy, Simply Explained
Only mosAIc's internal team reads full transcripts (their names are Jonah, Rachael, and Xavier). No one else. And nobody from the Hoffman team.
What reaches the group is an anonymized summary of themes – no names, no individual attribution, at any stage.
Your conversation is stored securely for 30 days while we work, then deleted. It is never shared with third parties and never used to train AI.
Quick Tips For A Successful Call
Speak Naturally
Talk the way you would to a person. Full sentences work better than short fragments.
Give It A Moment
Wait until the voice stops before you respond. Talking at the same time can confuse it.
Find A Quiet Space
Background noise affects how well it hears you. A closed door makes a real difference.
You're In control
If a question doesn't land right, just say so. Tell it to rephrase or take the conversation somewhere else. It will follow your lead.
When you're ready - there's no right or wrong way to do this
Questions before you start? Reach a human here.
FAQ
My call keeps disconnecting. What should I do?
A few things that help:
- Use Chrome on a laptop or desktop if you can — it gives the most stable connection.
- If you're on your phone, stay on either WiFi or cellular for the whole call — switching between them mid-conversation will drop it.
- Turn off any VPN before you start.
- Keep the browser tab you used to open this page open the whole time (including the site you navigated from) — closing it can end the call unexpectedly.
If you do get disconnected, click the link again to start a new call. The interviewer won't remember your previous conversation, so when it greets you, say something like:
"I was previously disconnected. My name is [your name] and the last question you asked me was about [topic]. Please take me back to that point in the conversation."
It will follow your lead from there.
What happens to my responses?
Your conversation is stored securely for 30 days while our team synthesizes insights from across the group. All identifying information is removed before any synthesis takes place. Transcripts and recordings are then deleted.
Will anyone know what I said?
No. Only Jonah's internal team sees full transcripts. What reaches the wider group is an anonymized summary of themes. No names or individual attribution will be public at any stage.
Is my conversation private and secure?
Yes. Your data is encrypted, stored on a private server, and never shared with third parties. The platforms we use operate under commercial privacy terms that prohibit using your content to train AI models.
What if I get interrupted or need to start over?
No problem. Just click the link again and start a new conversation. The bot won't remember your previous session, so give your name again and pick up from where you want to go. Nothing is lost by starting fresh.
I'm using AirPods and the voice agent can't seem to hear me. What's happening?
Connect your AirPods before tapping the call link, not after. If they're already in call mode when the session starts, the switch has already happened and it works fine.
You can get your AirPods into call mode by:
On iPhone: Go to Settings → Bluetooth → tap the ⓘ next to your AirPods → confirm they appear as Connected. Then tap the call link.
On Android: Go to Settings → Connected devices → Bluetooth → tap your AirPods → confirm they show as Active. Then tap the call link.
Already connected and still having trouble? Remove one AirPod and use your phone's built-in speaker and mic instead.
How do I know it's working?
When the conversation is active you'll see a visual indicator on screen. If it looks frozen, refresh the page and start again.
About the technology we use
The conversation: Your voice conversation is powered by ElevenLabs, a secure conversational AI platform. Your audio is processed to generate responses in real time, is not shared with third parties, and is governed by ElevenLabs' privacy policy and terms of use.
The synthesis: After your conversation, our team uses Anthropic's Claude, accessed through their commercial API, to help synthesize themes across all responses. Under commercial API terms, Anthropic does not use your data for model training. All content passed through for synthesis has already been stripped of identifying information.
Technical Troubleshooting
The microphone isn't working
When the page loads, your browser will ask for permission to use your microphone. Select "Allow." If you missed that prompt, click the small camera or lock icon in your browser's address bar and enable microphone access, then refresh the page.
I can't hear anything
Check that your device volume is turned up and not muted. Headphones or earbuds tend to give the clearest experience.
The voice sounds choppy or keeps cutting out
This is usually a connection issue. Move closer to your wifi router if you can, close any other browser tabs or video calls running in the background, and try again.
I clicked the link but nothing happened
Try opening it in a different browser. On iPhone, Safari works best. On Android, use Chrome. On a computer, Chrome or Edge are the most reliable choices.
Something else isn't working
Visit ElevenLabs' full troubleshooting guide for common issues including audio quality, connection problems, and browser compatibility.
Still need help?
Reach out to our team directly and we'll get it sorted before you begin.
mosAIc™ is a product of Neutral Ground LLC
